HP XP P9000 Performance Advisor v6.0 Software Troubleshooting and FAQs Guide

I have not received the product entitlement certificate and the registration number along with the
HP XP P9000 Performance Advisor v4.5 media kit. What should be the process followed to get the
product registration number after an upgrade to v4.5 or later version?
In order to receive the product entitlement certificate and the registration number, complete the
following steps:
1. Enter the required information in the HP XP P9000 Performance Advisor License
Entitlement Request text file. By default, the HP XP P9000 Performance Advisor
License Entitlement Request text file is located in the %HPSS_HOME%\data\keys
folder, if you have upgraded to HP XP P9000 Performance Advisor v4.5. HP uses the
information from this text file to process the registration number request.
2. Send an email to HP at [e-mail] requesting a registration number
for the HP XP P9000 Performance Advisor LTUs that you are entitled to use. Provide the HP
XP P9000 Performance Advisor License Entitlement Request text file as an
attachment to your email.
Can I use the same registration number to generate permanent licenses for multiple XP or P9000
disk arrays?
No. Registration numbers can only be used one time. The HP XP P9000 Performance Advisor
entitlement certificate is generic. You can use the registration number included in the entitlement
certificate to generate a permanent license for any XP or P9000 disk array serial number. After
the registration number is associated with a specific XP or P9000 disk array serial number, it
cannot be further associated with another XP or P9000 disk array serial number.
Can I use the license key that is generated for an XP or P9000 disk array to monitor another array?
No. When a license key is generated, it is locked to the specific XP or P9000 disk array hardware
platform and serial number; it cannot be used with another XP or P9000 disk array.
I have generated and installed a permanent frame license for a new XP or P9000 disk array. Why
does the HP XP P9000 Performance Advisor License screen not display the corresponding license
details?
The corresponding license details are not displayed on the HP XP P9000 Performance Advisor
License screen, because you have not performed a configuration data collection for the new XP
or P9000 disk array (unmonitored XP or P9000 disk array). Perform a configuration data collection
for your XP or P9000 disk array to view the license details in the View License Status section on
the License screen.
How can I obtain a term or emergency licenses?
Contact your HP Representative. Term and emergency licenses are used in exception cases only.
Can a combination of permanent, term, and emergency licenses be used for an XP or P9000 disk
array?
Yes. You can use a combination of the above mentioned license types for an XP or P9000 disk
array, as HP XP P9000 Performance Advisor maintains an aggregate of the licensed capacity.
The License screen shows expiry dates for different types of licenses that you may have associated
with an XP or P9000 disk array.
Can a term license key be installed for an XP or P9000 disk array when an emergency license key
is already installed for that array?
Yes. You can install a term license key when an emergency license key is already installed for that
array.
Where can I view the individual license details?
Click View Details for an XP or P9000 disk array record on the License screen to view the associated
individual license details in the View License Detail section.
What does permitted volumes mean? Should it be the same as licensed capacity?
50 Frequently Asked Questions