HP XP P9000 Performance Advisor v6.0 Software Troubleshooting and FAQs Guide

Table 2 Configuration and usage error messages (continued)
SolutionError messageScenario
currently not processing any I/O requests
(described as unused components).
are currently not processing any I/O
requests (described as unused components).
longer present in the XP or the P9000 disk
array.
• Case 1: You select three LDEVs, 00:00,
00:01 and 00:02 for which you want
to plot the real-time performance
graphs. Among these LDEVs, 00:02 is
an unused LDEV. Hence, the real-time
performance graphs are displayed only
for 00:00 and 00:01 LDEVs.
• Case 2: You select only one LDEV,
00:02 that is currently an unused
component. The RealTimeChart screen
displays the following message:
The selected component does not have
any activity happening currently or is
no longer present in the XP or the
P9000 disk array.
Perform the following steps:Error Getting XP Array HealthHP XP P9000 Performance Advisor is
unable to retrieve the XP or P9000 array
related information from the database.
1. Check if the following services are
active:
• HP XP P9000 Performance Advisor
Tomcat service
• HP XP P9000 Performance Advisor
Database
• HP XP P9000 Performance Advisor
Database Listener
2. Refresh the Dashboard screen to view
the overall usage status of the XP and
the P9000 disk arrays.
Perform the following steps:Smart and ThP pools are not configured
for this P9500 Disk Array
The Smart and ThP pools are not
configured in the selected P9000 disk
array.
1. Configure the Smart and ThP pools on
your P9000 disk array.
2. Perform the configuration data collection
for your P9000 disk array.
3. In the Array View node, select your
P9000 disk array and click Pools to
view the Smart and ThP pools data.
Perform the following steps:Unable to retrieve the Smart and ThP
pools related data from the HP XP P9000
Performance Advisor database.
HP XP P9000 Performance Advisor is
unable to retrieve the Smart and the ThP
pools data from the HP XP P9000
Performance Advisor database.
1. Check if the following services are
active:
• HP XP P9000 Performance Advisor
Tomcat service
• HP XP P9000 Performance Advisor
Database
• HP XP P9000 Performance Advisor
Database Listener
2. Refresh the Array View > Pools screen
to view the Smart and the ThP pools
data.
Perform the following steps:No V-vols configured for the PoolThere are no VVols attached to the
selected Smart or the ThP pool. Attach the
VVols to view the VVol information.
Configuration and usage error messages 45