HP XP P9000 Performance Advisor v6.0 Software Troubleshooting and FAQs Guide

Table 2 Configuration and usage error messages (continued)
SolutionError messageScenario
information through out-band collection.
The disk space needed to form the objects
pertaining to the configuration collection
is unavailable leading to this error.
There is not enough space on the
disk.Data Collections may delay.
Insufficient disk space on the system. This
could potentially delay data collections.
This error is logged when the space
required to create the cache files of PA is
unavailable.
Check if the database service is running.Error purging data.Error during Database purging
The selected component in P9000 Tiered
Storage Manager may not be monitored
Resource instance is either null or empty.
Please provide a valid resource instance.
Invoking Performance Advisor from Tiered
Storage Manager fails.
by HP XP P9000 Performance Advisor.
Select a valid component and then launch
HP XP P9000 Performance Advisor.
Check if performance collection was done
for this array. If not, initiate performance
Java Null Pointer ExceptionIn Array View Ldev screen you may see
a Null pointer exception when export to
csv is attempted collection and then export after a set of
data is collected.
Check for the following conditions:Internal Error occurred while submitting
the request.
Internal error may occur while submitting
a request on the Troubleshooting while
1. Is the database service running?
creating or modifying an application, or
trying to plot a chart
2. Was the performance collection
initiated?
If the issue persists, contact HP Support with
the HP XP P9000 Performance Advisor log
files.
There are no host agents configured.
Configure one or more host agents.
Error: No arrays are managed or
connected to MS.
Fresh installation may not have any arrays
until a hostagent is configured.
Check if the management station is
working, or connectivity to MS is not lost.
Error occurred while uploading license
key file <licensefile.dat>
Unable to load the license file.
Contact HP support.Error occurred while performing real time
collections. If the problem continues ,
please contact HP Service.
Unable to use realtime collection.
Only one instance of realtime monitoring
is possible through a given host agent. Stop
The selected host agent is already in use
for other real time collection. Please select
any other available host agent.
Real-time monitoring fails if a collection
attempt is made using the same host
agent. the existing collection and select the
components again.
When a realtime server update is
requested, you cannot initiate realtime
Real Time Server Configuration data is
getting updated on the selected HA.
Please select any other HA.
Real-time monitoring fails if it is attempted
on a host agent with a pending server
update request. monitoring using the same host agent. Wait
for the update to be completed, or select
another host agent.
Either the selected component is no longer
present on the array or there is no IO
activity on the component.
The selected component does not have
any activity happening currently or is no
longer present in the array.
Real-time monitoring is attempted but,
charts are not displayed.
Verify if the host agent name displayed in
HP XP P9000 Performance Advisor is
Performance Advisor could not recognize
the Real Time Server on the host agent
Realtime monitoring is attempted.
However, you are not able to connect to
the real-time host agent. correct. Also, verify if the real-time server<host agent name>. This could be due to
(HP XP P9000 Performance Advisorthe Real Time Server not running on the
RealTime Server) is active on the host
agent.
selected host agent or the host agent
name is not found.
Real-time performance graphs are not
displayed for LDEVs and RAID groups that
The selected component does not have
any activity happening currently or is no
Plotting of real-time performance graphs
for LDEVs and RAID groups that are
44 Error messages