HP XP P9000 Performance Advisor v6.0 Software Troubleshooting and FAQs Guide

Table 1 Installation error messages (continued)
Solution or WorkaroundError DescriptionError Title
provide the PA_HA_64Install.log file for
analysis.
installation will rollback. If the host agent
installation is on a 64-bit Itanium host, the
PA_HA_64Install.log file
(%temp%\PA_HA_64Install.log) has additional
details on the reason for failure.
Install the 64–bit JRE on your system.To run Host Agent in Linux (both RHEL and
SUSE) x86_64 platform, you need to install
HP XP P9000
Performance Advisor
64–bit JRE. For 32–bit Linux (both RHEL and
SUSE), you can use 32–bit JRE.
Host Agent for Linux
x86_64 requires
64–bit JRE.
Configuration and usage error messages
Table 2 (page 43) describes the error messages that you might see when using HP XP P9000
Performance Advisor.
Table 2 Configuration and usage error messages
SolutionError messageScenario
Verify if the database service, HP XP
P9000 Performance Advisor Database is
Check if the database is running. Please
contact administrator or HP Support if the
exception continues.
Performance Advisor is unable to connect
to the database.
currently running. If not, restart the service
from the Service Control Manager. If the
issue persists, contact your system
administrator or HP support.
Check if the following are present:EmailCourier - received a missing
resource exception for <properties file
name> looking for <key>.
Performance Advisor is unable to retrieve
the key-value pair from the properties file.
• Properties file
• Key-value pair
If the properties file and/or the key value
pairs are missing, select the Repair option
for HP XP P9000 Performance Advisor.
Check if the HP XP P9000 Performance
Advisor management station service is
running and accessible.
Failed sending disk array configuration.
Reason = " + e.toString().
Performance Advisor host agent has
encountered an error sending information
to the management station.
XpinfoCollector send failed: Server is not
ready. Please make sure the PA services
are running.", Logger.ERROR).
Performance Advisor failed to send
configuration information to the
management station.
Verify if the database service, HP XP
P9000 Performance Advisor Database is
Unable to connect to database.Performance Advisor is unable to connect
to the database.
currently running. If not, restart the service
from the Service Control Manager. If the
issue persists, contact your system
administrator or HP Support.
Provide a valid file containing the user
name and password.
The \"-pf\" password file contents does
not have a colon separating the username
and password.
CLUI commands fail if invalid user
credentials are given during installation.
Verify if the SMTP server is reachable over
the network and the port number is valid.
Email notification error for Failed Data
Collection on <server> <port_number>.
Error while sending an email notification
for failed data collection.
Check if the SMTP servers are configured
for email notification.
Email could not be sent.Unable to send email notification.
Ensure that there is sufficient disk space.IOException: There is not enough space
on the disk.
Unable to collect configuration data due
to insufficient disk space. This error is
logged when collecting configuration
Configuration and usage error messages 43