HP XP P9000 Performance Advisor v6.0 Software Troubleshooting and FAQs Guide

HP XP P9000Watch issues
This section describes the troubleshooting scenarios for HP XP P9000Watch.
Array type not seen in HP XP P9000Watch
Cause
If the array type for a particular DKC serial number is not displayed in HP XP P9000Watch, it
might be due to the command device being non-functional or not created.
Resolution
To verify, run getxpperf with the command device name.
For example: ./getxpperf /dev/rdisk/c0d0t1, where /dev/rdisk/c0d0t1 is the command
device name.
For Windows host agent, the getxpperf tool is present in the <Installation_directory>:\
xppa\hostagent\sbin folder.
For non-Windows host agent, the getxpperf tool is present in the \opt\xppa\hostagent\
sbin folder.
If you see errors related to the command device, such as the Attach command error, it implies
that the command device is corrupted and needs to be recreated.
HP XP P9000Watch has missing ports
If XP Watch has missing ports, do the following:
1. Verify if all the ports presented through SLPR0 are seen as an output of HP XP P9000Watch.
NOTE: Not all ports are displayed when the Wagent update is performed or missed out.
2. Delete the cache files (wagent.iomap and wagent_’serialnum’.xpmap).
3. Re-run HP XP P9000Watch to verify if all the ports presented through SLPR0 are present in
the output.
HP XP P9000Info issues
This section describes the troubleshooting scenario for HP XP P9000Info.
HP XP P9000Info does not display newly added LUNs
Cause
HP XP P9000Info fails to display the configuration information of the newly added LUNs.
Resolution
Rescan the disk drives.
CLUI issues
This section describes the troubleshooting scenarios for CLUI software.
CLUI commands fail if invalid user credentials are given during CLUI installation
Cause
CLUI commands fail with Invalid username/password error if invalid user name and/or password
are given, or if the user name and/or password fields are left blank during CLUI installation. CLUI
commands also fail giving java exception error if you insert special characters like hyphen (-),
underscore (_), double quotes (“) instead of colon (:) in between your user name and password
during the installation. (The format for providing the user credentials is username:password).
Resolution
HP XP P9000Watch issues 37