HP XP P9000 Performance Advisor v6.0 Software Troubleshooting and FAQs Guide

Contents
1 HP XP P9000 Performance Advisor...............................................................5
Overview................................................................................................................................5
HP XP P9000 Performance Advisor log collection tool...................................................................6
2 Troubleshooting HP XP P9000 Performance Advisor issues...............................8
Troubleshooting installation issues...............................................................................................8
Missing Host information post Installation on SLES 11 SP1.........................................................8
Performance Advisor Security service does not start..................................................................8
HP XP P9000 Performance Advisor installation does not complete and rolls back.........................8
Management station installation stops with Data Execution Prevention Error for tar.exe error ..........9
HP XP P9000 Performance Advisor host agent installation fails.................................................10
HP XP P9000 Performance Advisor OpenVMS host agent service fails to start on system reboot....11
HP XP P9000 Performance Advisor Database Listener service does not start after installation or
upgrade...........................................................................................................................12
After upgrading Performance Advisor to v5.4, v5.5, v5.5.1, Tier type information is not displayed
in Pool Tier table in the Pool screen......................................................................................12
Connection not established with real-time server on the host agent...........................................12
HP XP P9000 Performance Advisor upgrade does not complete...............................................13
HP XP P9000 Performance Advisor upgrade fails...................................................................14
Upgrade to HP XP P9000 Performance Advisor v5.5.1 fails.....................................................15
HP XP P9000 Performance Advisor upgrade error 1718..........................................................15
Performance Advisor security and Tomcat services does not start after an installation..................15
EULA not visible on the installer screen.................................................................................16
Performance Advisor installation unsuccessful with the Windows Domain based Authentication
method.............................................................................................................................16
Realtime server update not working in RHEL Linux..................................................................16
Troubleshooting configuration issues..........................................................................................17
Host agent records do not appear in HP XP P9000 Performance Advisor after an install or
upgrade...........................................................................................................................17
Data collection failure after installing or upgrading HP XP P9000 Performance Advisor...............22
HP XP P9000 Performance Advisor Oracle database connection failure....................................24
HP XP P9000 Performance Advisor Oracle Database and Performance Advisor Tomcat services
do not start on Windows 7 operating system.........................................................................25
HP XP P9000 Performance Advisor Database service initialization failure..................................25
Real-time server error: Selected component is not connected to the XP Disk Array or no activity
happening on the component..............................................................................................26
Users not added for HP XP P9000 Performance Advisor Native authentication...........................27
Event log not updated........................................................................................................27
UNIX host agents on the management station are not displayed...............................................27
Troubleshooting web client issues..............................................................................................28
Unable to launch HP XP P9000 Performance Advisor..............................................................28
HP XP P9000 Performance Advisor displays exclamation mark.................................................33
Troubleshooting Oracle patch installation issues..........................................................................33
HP XP P9000Watch issues.......................................................................................................37
Array type not seen in HP XP P9000Watch...........................................................................37
HP XP P9000Watch has missing ports .................................................................................37
HP XP P9000Info issues...........................................................................................................37
HP XP P9000Info does not display newly added LUNs...........................................................37
CLUI issues............................................................................................................................37
CLUI commands fail if invalid user credentials are given during CLUI installation........................37
CLUI command gives Java error...........................................................................................38
Classpath error..................................................................................................................38
Contents 3