HP XP P9000 Performance Advisor v6.0 Software Troubleshooting and FAQs Guide

1. Verify if the selected component (LDEV or RAID group) is active. For example, you can verify
the status of the LDEV or RAID group on the Array view LDEV screen under the LDEVIO and
LDEV MB columns, where the I/Os and M/Bs on the selected LDEV or the LDEV associated
with the selected RAID group are displayed.
2. If the selected LDEV or RAID group is active and the above error persists, recreate the device
file in your host agent. The following are the steps to recreate the device file:
a. Login to the host agent as root.
b. Recreate the SCSI device special files using the command - # /dev/MAKEDEV sg.
Users not added for HP XP P9000 Performance Advisor Native authentication
After installing or upgrading HP XP P9000 Performance Advisor, you might not be able to configure
administrator and user accounts in HP XP P9000 Performance Advisor, if you have selected the
HP XP P9000 Performance Advisor Native authentication method.
This issue occurs if you try to access HP XP P9000 Performance Advisor that is enabled for native
authentication by typing localhost in the http or https URL. The Security link under Settings
in the left pane is not displayed. It is regardless of logging in as a default administrator or as a
user who is granted administrator privileges.
Resolution
Enter the fully qualified domain name ([servername].[domain name]) or the IP address of
the management station in the http URL - http://<fully qualified domain name>/pa or
http://<IP_address>/pa. You can also access HP XP P9000 Performance Advisor over a
secure connection - https://[server name].[domain name]/pa or
https://<IP_address>/pa
IMPORTANT: If HP XP P9000 Performance Advisor is using a port other than port 80, you must
specify that port number along with the server name or IP address in the http address format. For
example: http://[server name]:<port_no>/pa or http://[server name].[domain
name]:<port_no>/pa.
Add administrators and users to HP XP P9000 Performance Advisor. For more information on
adding users, see the HP XP P9000 Performance Advisor Software User Guide. For document
download location, see “Related information” (page 83).
Event log not updated
Cause
If events are not updated in the Event Log after a task is completed, it might be due to the timezone
difference between the management station and the client from where the HP XP P9000 Performance
Advisor application is launched using the IE browser.
Resolution
Add the management station time in the Event Log screen by completing the following steps:
1. Log on to HP XP P9000 Performance Advisor.
2. Click Event Log in the left pane.
3. In the Start Time and End Time section, set the hour and time corresponding to that of the
management station.
UNIX host agents on the management station are not displayed
The following error messages are displayed in the host agent logs:
• PerformanceAdvisor: ERROR:
com.hp.xpsl.hostagent.XpinfoCollector.collect:
Troubleshooting configuration issues 27