HP XP P9000 Performance Advisor v6.0 Software Troubleshooting and FAQs Guide
NOTE: xxxx is the name of the management station on which HP XP P9000 Performance Advisor
Software is installed.
If the above error messages are present, perform one of the following actions:
• Manually restart the HP XP P9000 Performance Advisor Database Listener
service and HP XP P9000 Performance Advisor Database service.
• Run the LSNRCTL STOP and LSNRCTL START commands.
• Run the SHUTDOWN command followed by the STARTUP database command.
• Ensure that the HP XP P9000 Performance Advisor Database and HP XP P9000 Performance
Advisor Database Listener services are running:
nl
Click Start+Run and type services.msc in the command line.
The services should be in the Started mode.
• Verify the host name. Obtain the host name using the following command: nslookup
<IP_address>.
Example:
nslookup 01.01.01.01
Name: abc.ind.hp.com
<hostname>: abc
• Right click My Computer+Properties+Computer Name.
The <hostname> and the name of your system must match.
• Confirm the host name in the Oracle folder.
Go to <Installation_drive>\HPSS\padb\ora_db\NETWORK\ADMIN.1.
2. Verify the following file to confirm if HOST = <hostname>.
◦ listener.ora [INSTALL DIR>\HPSS\padb\ora_db\NETWORK\ADMIN\listener.ora]
◦ tnsnames.ora [INSTALL
DIR>\HPSS\padb\ora_db\NETWORK\ADMIN\tnsnames.ora]
If HOST ≠ <hostname>, follow these steps to modify the host name manually:
1. Click Start+Run and type services.msc in the command line.
2. Stop the HP XP P9000 Performance Advisor Database Listener service.
3. Change the host name.
4. Save the text file.
5. Start the HP XP P9000 Performance Advisor Database Listener service.
Real-time server error: Selected component is not connected to the XP Disk Array or
no activity happening on the component
Cause
The selected component may no longer be connected to the array or does not have any activity
happening currently.
If the following error appears on the RealTimeChart screen, the selected component may no longer
be connected to the array or does not have any activity happening currently. Verify if the selected
component is currently active. If you see that the selected component is currently active, then try
recreating the device files as the device file may not be accessible by RealTimeServer, do the
following:
26 Troubleshooting HP XP P9000 Performance Advisor issues