HP XP P9000 Performance Advisor v6.0 Software Troubleshooting and FAQs Guide

On an OpenVMS host, open the paxp_service.properties file from the
SYS$COMMON:[HEWLETTPACKARD.P9000HOSTSW.HOSTAGENT.LOG] folder.
2. Replace the existing port number in the http.port field with the new port number of the
management station with which your host agent should communicate.
Following is a sample paxp_service.properties file in which the
ManagementStation.Hostname shows 01.01.01.01 as the management station IP address
and http.port shows port 80:
#com.hp.xpsl.hostagent.HostAgent
######################################################################
ManagementStation.Hostname=01.01.01.01
# On startup, if missing or empty value, then system uses the
# value in the xpmgmtstationaddress.prp file.
# Protocol:
# http (default) or https. Fix at startup
http.port: 80
# http port of the management station. This will be provided
# during installation
3. Restart the host agent services.
Cause
An Unknown Host error is displayed when you view the host agent details in the Host Information
table in HP XP P9000 Performance Advisor. This is because, the host name might not be resolved.
Resolution
Do the following:
• Ensure that the host is up and running. Try to ping the host (command prompt>ping
<hostname>).
• The host browser-side system is able to resolve the host name. Try to ping the host (command
prompt>ping <hostname>).
If the second option fails, you must set the DNS configuration. To configure, do the following:
1. Go to Start > Control Panel > Network Connections.
2. Right click Local Area Connection, select Properties.
3. On the General tab, double-click Internet Protocol (TCP/IP).
The Internet Protocol (TCP/IP) properties Window is displayed.
4. Click the Advanced tab.
The Advanced TCP/IP Settings window is displayed.
5. On the DNS tab, select Append DNS suffixes.
6. Add host name suffix.
7. Click OK to save the settings.
Cause
An incompatible browser version is used to launch HP XP P9000 Performance Advisor.
Resolution
Correct the browser version used to launch HP XP P9000 Performance Advisor. Also, configure
your IE browser to allow pop-ups, so that HP XP P9000 Performance Advisor functions properly.
For the list of supported IE versions, see the HP XP P9000 Performance Advisor Software OS
Support Matrix.
After you are able to view the host agent records, refresh the Host Information table on the Array
View screen Monitoring+Array View+Host Information. For more information, see the HP XP P9000
Performance Advisor Software User Guide. For document download location, see “Related
information” (page 83).
Troubleshooting configuration issues 21