HP XP P9000 Performance Advisor v6.0 Software Troubleshooting and FAQs Guide
5. Click OK on the Environment Variables window and the System Properties window to save
the changes and close the windows.
Cause
The %Oracle_HOME%, %ORACLE_SID%, or %CATALINA_HOME% environment variables might be
configured for other applications use.
Resolution
1. Delete or rename the %Oracle_HOME%, %ORACLE_SID%, or %CATALINA_HOME% environment
variables and start the upgrade again. HP XP P9000 Performance Advisor upgrade fails if
these environment variables already exist on the management station. After the upgrade
completes, recreate these environment variables or rename them to their original names.
2. Verify that the following Oracle services are active: %PADB_HOME%\ora_db\bin
• HP XP P9000 Performance Advisor Tomcat
• HP XP P9000 Performance Advisor Monitor
• HP XP P9000 Performance Advisor Security
• HP XP P9000 Performance Advisor Database
• HP XP P9000 Performance Advisor Database Listener
Retry the HP XP P9000 Performance Advisor upgrade procedure.
HP XP P9000 Performance Advisor upgrade fails
While upgrading to HP XP P9000 Performance Advisor v5.5, the upgrade might fail.
Cause
The value of the decimal symbol is not “.” in the system locale setting.
Effect
The following issues are observed:
• Performance data collection and configuration data collection does not start.
• The Error getting utilization summary error message is displayed when you access
the Array View screen.
• The following error message is logged in the xplsperf_UpgradeScript.log file located
at %PADB_HOME%\ora_db:
ERROR at line 1:
ORA-01722: numero non valido
ORA-06512: a line 592
This message is logged in the language selected in the system locale setting. However,
irrespective of the language, the ORA number remains the same.
• The following error message is logged in the PA.log file located at %HPSS_HOME%\pa\
tomcat\logs:
Rmlib config collector restart: ORA-00904: "TARGET_ID": ongeldige ID
(P9510 - Nieuwland) Rmlib config collector restart: ORA-00904: "TARGET_ID": ongeldige ID
ERROR [com.hp.xpsl.datastore.DataStore] Database execQuery ORA-00904: "NO_OF_OCCURRENCE": ongeldige ID
ERROR [com.hp.xpsl.datastore.NewAlarmConfigStore] Alarms retrieve Check if the Database is running.
Please contact administrator or HP Support if the exception continues. ORA-00904: "NO_OF_OCCURRENCE"
:ongeldige ID
ERROR [com.hp.xpsl.datastore.NewAlarmConfigStore] Alarms retrieve null
ERROR [com.hp.xpsl.alarms.AlarmTracking] AlarmTracking SQLException in check alarm
[com.hp.xpsl.datastore.DataStore] Database execQuery ORA-00904: "NO_OF_OCCURRENCE": ongeldige ID
This message is logged in the language selected in the system locale setting.
Resolution
Upgrade to HP XP P9000 Performance Advisor v5.5.1.
14 Troubleshooting HP XP P9000 Performance Advisor issues