HP XP P9000 Performance Advisor v5.5 Software Troubleshooting and FAQs Guide (T1789-96344, February 2013)

• HP XP P9000 Performance Advisor Security
• HP XP P9000 Performance Advisor Tomcat
2. If the software for HP XP P9000 Performance Advisor is listed in the Add/Remove Programs.
3. If the Oracle directories exist at the following registry key locations, as the Oracle patch
installer queries these registry keys:
• HKEY_LOCAL_MACHINE\SOFTWARE\ORACLE is the registry key.
inst_loc: is the name of the registry entry and its value will give the location of the
Oracle inventory.
• HKEY_LOCAL_MACHINE\SOFTWARE\ORACLE\KEY_XP_PA_DB is the registry key.
ORACLE_BASE is the name of the registry entry and its value will give the location of the
Oracle base.
ORACLE_HOME is the name of the registry entry and its value will give the location of the
Oracle home.
Error message: The Oracle patch installer for HP XP P9000 Performance Advisor Software was
unable to query the location of Oracle inventory. The installation wizard will exit now. For more
information on troubleshooting Oracle patch installation issues, see the HP XP P9000 Performance
Advisor Install Guide available on Disk 1.
Refer to the description and resolution provided for the previous error message.
Error message: The Oracle patch application library for HP XP P9000 Performance Advisor Software
could not be initialized. The installation wizard will exit now. For more information on
troubleshooting Oracle patch installation issues, see the HP XP P9000 Performance Advisor Install
Guide available on Disk 1.
The reason might be that Oracle patch application library could not be initialized properly.
Resolution: For further assistance, contact your HP Support representative along with the
opatch<timestamp>.log, <MachineName>_<timestamp>_OraclePatch.log, and
catbundle_WINBUNDLE_PADB_APPLY_<timestamp>.log files.
Error message: One or more services for HP XP P9000 Performance Advisor Software did not stop.
The installation wizard will exit now. Rerun the patch installer after stopping the services from the
services control manager. For more information on the complete list of services to stop, see the HP
XP P9000 Performance Advisor Install Guide available on Disk 1.
During the Oracle patch installation process, one or more P9000 services might not stop as
expected.
Resolution: Before attempting to re-run the patch installer, stop the following services:
• Distributed Transaction Co-ordinator
• HP XP P9000 Performance Advisor Database
• HP XP P9000 Performance Advisor Database Job Scheduler
• HP XP P9000 Performance Advisor Database Listener
• HP XP P9000 Performance Advisor Database VSS Writer
• HP XP P9000 Performance Advisor Monitor
• HP XP P9000 Performance Advisor Security
• HP XP P9000 Performance Advisor Tomcat
NOTE: By default, the HP XP P9000 Performance Advisor Database Job Scheduler service is
disabled.
Troubleshooting Oracle patch installation issues 33