HP XP P9000 Performance Advisor v5.5 Software Troubleshooting and FAQs Guide (T1789-96344, February 2013)

3. Navigate to the ActiveX controls and plug-ins section in the Settings window.
4. Select Prompt for Download Signed ActiveX Controls.
5. Select Prompt for Run ActiveX Controls And Plug-ins.
6. Click Apply and then OK to save the modified security level.
Log on to HP XP P9000 Performance Advisor and start collecting the configuration and performance
data for your XP and P9000 disk arrays. For more information, see the chapter on collecting
configuration and performance data in the HP XP P9000 Performance Advisor Software User
Guide. For document download location, see “Related information” (page 81).
HP XP P9000 Performance Advisor displays exclamation mark
Cause
It is a limitation from the third-party software.
Resolution
Refresh the browser.
Troubleshooting Oracle patch installation issues
This section describes the error messages that might be displayed when you try to install Oracle
patches provided with HP XP P9000 Performance Advisor.
Error message: The Oracle patch installer for HP XP P9000 Performance Advisor Software was
unable to query the value of ORACLE BASE location. The installation wizard will exit now. For more
information on troubleshooting Oracle patch installation issues, see the HP XP P9000 Performance
Advisor Install Guide available on Disk 1.
The reason might be that HP XP P9000 Performance Advisor is not installed on your system or it
has been installed incorrectly.
Resolution: Verify if HP XP P9000 Performance Advisor is installed on the server where you are
attempting to execute the Oracle patch installer and resume the installation.
To verify if HP XP P9000 Performance Advisor is installed on the management station, check the
following:
1. If the following services are available:
• HP XP P9000 Performance Advisor Database
• HP XP P9000 Performance Advisor Database Job Scheduler
By default, this service is disabled.
• HP XP P9000 Performance Advisor Database Listener
• HP XP P9000 Performance Advisor Database VSS Writer
• HP XP P9000 Performance Advisor Monitor
32 Troubleshooting HP XP P9000 Performance Advisor issues