HP XP P9000 Performance Advisor v5.5 Software Troubleshooting and FAQs Guide (T1789-96344, February 2013)

Contents
1 HP XP P9000 Performance Advisor...............................................................5
Overview................................................................................................................................5
HP XP P9000 Performance Advisor log collection tool...................................................................6
2 Troubleshooting HP XP P9000 Performance Advisor issues...............................8
Troubleshooting installation issues...............................................................................................8
Performance Advisor Security service does not start..................................................................8
HP XP P9000 Performance Advisor installation does not complete and rolls back.........................8
Management station installation stops with Data Execution Prevention Error for tar.exe error ..........9
HP XP P9000 Performance Advisor host agent installation fails...................................................9
HP XP P9000 Performance Advisor OpenVMS host agent service fails to start on system reboot....11
HP XP P9000 Performance Advisor Database Listener service does not start after installation or
upgrade...........................................................................................................................11
After upgrading Performance Advisor to v5.4 or v5.5, Tier type information is not displayed in
Pool Tier table in the Pool screen..........................................................................................12
Connection not established with real-time server on the host agent...........................................12
HP XP P9000 Performance Advisor upgrade does not complete...............................................13
Performance Advisor upgrade error 1718..............................................................................14
Performance Advisor security and Tomcat services does not start after an installation..................14
EULA not visible on the installer screen.................................................................................15
Troubleshooting configuration issues..........................................................................................15
Host agent records do not appear in HP XP P9000 Performance Advisor after an install or
upgrade...........................................................................................................................15
Data collection failure after installing or upgrading HP XP P9000 Performance Advisor...............19
HP XP P9000 Performance Advisor Oracle database connection failure....................................22
HP XP P9000 Performance Advisor Oracle Database and Performance Advisor Tomcat services
do not start on Windows 7 operating system.........................................................................22
HP XP P9000 Performance Advisor Database service initialization failure..................................23
Real-time server error: Selected component is not connected to the XP Disk Array or no activity
happening on the component..............................................................................................26
Users not added for HP XP P9000 Performance Advisor Native authentication...........................26
Event log not updated........................................................................................................26
Troubleshooting web client issues..............................................................................................27
Unable to launch HP XP P9000 Performance Advisor..............................................................27
HP XP P9000 Performance Advisor displays exclamation mark.................................................32
Troubleshooting Oracle patch installation issues..........................................................................32
HP XP P9000Watch issues.......................................................................................................35
Array type not seen in HP XP P9000Watch...........................................................................35
HP XP P9000Watch has missing ports .................................................................................36
CLUI issues............................................................................................................................36
CLUI commands fail if invalid user credentials are given during CLUI installation........................36
CLUI command gives Java error...........................................................................................37
Classpath error..................................................................................................................37
Install script exits with an error.............................................................................................37
Multiprocessor optimization.....................................................................................................37
Maintaining versions for host agent logs....................................................................................38
3 Error messages.........................................................................................39
Installation error messages.......................................................................................................39
Configuration and usage error messages...................................................................................41
CLUI errors messages..............................................................................................................44
Contents 3