HP XP P9000 Performance Advisor v5.5 Software Troubleshooting and FAQs Guide (T1789-96344, February 2013)

5. Under the DNS tab, select Append DNS suffixes.
6. Add host name suffix.
7. Click OK to save the settings.
Cause
Unable to browse to the management station. If you are seeing the Network Error
(dns_unresolved_hostname) in your IE browser window, it might be because the URL that you are
trying to access is not added as a trusted web site.
Resolution
To identify the management station to the DNS server:
1. Add <IP Address> to the list of addresses to bypass your proxy server.
NOTE: Using Internet Explorer as an example, follow this procedure to add your IP address:
a. Go to Tools > Internet Options> Connections > LAN settings > Advanced.
b. In the Exceptions text box, place your cursor at the end of the domain list.
c. Enter a semicolon and your IP address, including the asterisk if you want to include
everything within the last octet.
d. Click OK.
2. Close and then re-open the web browser
3. Enter http://<IP Address>/pa or https://<IP Address>/pa
4. Enter administrator for the username and administrator for the password (unless you have
changed it from the default) and save, if desired
5. If the browser returns with an unresolved hostname for http://[servername].[domain name]/pa
or https://[servername].[domain name]/pa, change it to http://<IP Address>/pa or
https://<IP Address>/pa; this takes you to the management station's default HP XP
P9000 Performance Advisor page.
Cause
Adobe Flash Player and Flash Player Plugin, v10.0.0 or later are not installed, or different versions
of Adobe Flash Player and Flash Player Plugin are installed on your system. Though Adobe Flash
Player and Flash Player Plugin, v10.0.0 or later are installed on your system, your IE browser is
configured for high security level. The web browser on your system might display the message
Alternate HTML content should be placed here. This content requires the Adobe Flash Player. Get
Flash, when you launch HP XP P9000 Performance Advisor using one of the following:
• HP XP P9000 Performance Advisor shortcut link
• Fully qualified DNS or IP address of the management station
This is because your web browser is configured for a high security level.
Resolution
Set the default security level to Medium for your web browser by completing the following steps:
1. In your web browser window, click Tools+Internet Options.
2. Click the Security tab.
3. Select the Internet icon.
4. Click Default Level to use the recommended security level (Medium).
5. Set the vertical slider to Medium under Security level for this zone.
6. Click Apply and then OK to save the modified security level.
Alternatively, customize the security level to Medium for only the ActiveX controls and plug-ins by
completing the following steps:
1. Execute the first three steps mentioned in the above procedure.
2. Click Custom Level.
Troubleshooting web client issues 29