HP XP P9000 Performance Advisor v5.5 Software Troubleshooting and FAQs Guide (T1789-96344, February 2013)

4. Save the text file.
5. Start the HP XP P9000 Performance Advisor Database Listener service.
Real-time server error: Selected component is not connected to the XP Disk Array or
no activity happening on the component
Cause
The selected component may no longer be connected to the array or does not have any activity
happening currently.
If the following error appears on the RealTimeChart screen The selected component may no longer
be connected to the array or does not have any activity happening currently. Please verify if the
selected component is currently active. If you see that the selected component is currently active,
then please try recreating the device files as the device file may not be accessible by RealTimeServer,
do the following:
1. Verify if the selected component (LDEV or RAID group) is active. For example, you can verify
the status of the LDEV or RAID group on the Array view LDEV screen under the LDEVIO and
LDEV MB columns, where the I/Os and M/Bs on the selected LDEV or the LDEV associated
with the selected RAID group are displayed.
2. If the selected LDEV or RAID group is active and the above error persists, recreate the device
file in your host agent. The following are the steps to recreate the device file:
a. Login to the host agent as root.
b. Recreate the SCSI device special files using the command - # /dev/MAKEDEV sg.
Users not added for HP XP P9000 Performance Advisor Native authentication
After installing or upgrading HP XP P9000 Performance Advisor, you might not be able to configure
administrator and user accounts in HP XP P9000 Performance Advisor, if you have selected the
HP XP P9000 Performance Advisor Native authentication method.
This issue occurs if you try to access HP XP P9000 Performance Advisor that is enabled for native
authentication by typing localhost in the http or https URL. The Security link under Settings
in the left pane is not displayed. It is regardless of logging in as a default administrator or as a
user who is granted administrator privileges.
Resolution
Enter the fully qualified domain name ([servername].[domain name]) or the IP address of
the management station in the http URL - http://<fully qualified domain name>/pa or
http://<IP_address>/pa. You can also access HP XP P9000 Performance Advisor over a
secure connection - https://[server name].[domain name]/pa or
https://<IP_address>/pa
IMPORTANT: If HP XP P9000 Performance Advisor is using a port other than port 80, you must
specify that port number along with the server name or IP address in the http address format. For
example: http://[server name]:<port_no>/pa or http://[server name].[domain
name]:<port_no>/pa.
Add administrators and users to HP XP P9000 Performance Advisor. For more information on
adding users, see the HP XP P9000 Performance Advisor Software User Guide. For document
download location, see “Related information” (page 81).
Event log not updated
Cause
If events are not updated in the Event Log after a task is completed, it might be due to the timezone
difference between the management station and the client from where the HP XP P9000 Performance
Advisor application is launched using the IE browser.
26 Troubleshooting HP XP P9000 Performance Advisor issues