HP StorageWorks P9000 Performance Advisor Software v5.4 Troubleshooting and FAQs Guide (T1789-96336, April 2012)

/<IP_address>/pa. You can also access P9000 Performance Advisor over a secure connection -
https://[server name].[domain name]/pa or https://<IP_address>/pa
IMPORTANT:
If P9000 Performance Advisor is using a port other than port 80, you must specify that port number
along with the server name or IP address in the http address format. For example: http://[server
name]:<port_no>/pa or http://[server name].[domain name]:<port_no>/pa.
Add administrators and users to P9000 Performance Advisor. For more information on adding users,
see the HP StorageWorks P9000 Performance Advisor Software User Guide. For document download
location, see “Related information” on page 97.
Event log not updated
Cause
If events are not updated in the Event Log after a task is completed, it might be due to the timezone
difference between the management station and the client from where the P9000 Performance Advisor
application is launched using the IE browser.
Resolution
Add the management station time in the Event Log screen by completing the following steps:
1. Log on to P9000 Performance Advisor.
2. Click Event Log in the left pane.
3. In the Start Time and End Time section, set the hour and time corresponding to that of the man-
agement station.
Troubleshooting web client issues
This section describes the troubleshooting scenarios that might arise when you try to access P9000
Performance Advisor after installation or upgrade.
Unable to launch P9000 Performance Advisor
This section describes the troubleshooting scenarios that might arise when you try to launch P9000
Performance Advisor after its installation or upgrade.
Cause
Unable to log into P9000 Performance Advisor using the Domain Authentication method. It might be
due to the configured firewall settings. The following error message will be displayed:
File Location: <>:\HPSS\security\sbin\JWrapper_HpssSecurity.txt FILE::
JWrapper_HpssSecurity.txtFILE QUARANTINED
-------------------------------------------------------------------------------------------------
Microsoft Antigen for Exchange removed a file since it was found to match
a filter.File name: "security.zip->JWrapper_HpssSecurity.exe"Filter name:
"FILE FILTER= unnamed: *.exe"
HP StorageWorks P9000 Performance Advisor Software Frequently Asked Questions 29