HP P9000 Command View Advanced Edition Software Mainframe Agent Installation and Configuration Guide

6 Troubleshooting
This chapter describes the troubleshooting of P9000 mainframe agent.
Information output to logs
P9000 mainframe agent connects and exchanges storage information with Device Manager via
TCP/IP.
If a communication line error or P9000 mainframe agent failure occurs while P9000 mainframe agent
is running, error information is output to the Device Manager log. However, since the error is detected
after Device Manager issues a request, the output of error information might be delayed for some
time after the actual error occurrence.
In addition, if an error occurs while a P9000 mainframe agent is attempting to acquire storage
information, both the storage information and the error information will not be displayed in the Device
Manager window. If this occurs, check the contents of the collected log data.
The table below shows the information that P9000 mainframe agents output to the logs.
Table 21 Information output to the logs
Output locationOutput informationTrigger of the log output
SYSLOG
Information output in the YKY300I or YKY307I
message:
• Message output time: When the connection request
was received
• Remote host's IP address
• Remote host's port number
• Local host's port number
Receipt of a request to establish
a TCP connection
Information output in the YKY301I message:
• Message output time: When the connection was
released
Normal release of a TCP connec-
tion
Information output in the YKY304I message:
• Message output time: When the request was denied
• Reason for denial
Denial of a connection request
Information output in the YKY680I message:
• Message output time: When the command was
executed
• Command name
• Command return code
Error detected during information
acquisition
Console
Information output in the YKY305I message:
• Reason for release
Forced release of a TCP connec-
tion
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