HP XP P9000 Command View Advanced Edition Suite Software 7.6.0-00 Administrator Guide (Web Version)

12 Setting up Host Data Collector ....................................................... 261
Installing Host Data Collector ................................................................................................... 261
Prerequisites for installing Host Data Collector ..................................................................... 261
Installing Host Data Collector (Windows) ............................................................................. 262
Installing Host Data Collector (Linux) ................................................................................... 263
Notes on using Host Data Collector .................................................................................... 264
Registering a Host Data Collector computer on the management server ................................... 265
Specifying the Host Data Collector environment settings ............................................................... 266
Resident processes of the Host Data Collector ...................................................................... 266
Starting the Host Data Collector service ........................................................................ 267
Stopping the Host Data Collector service ...................................................................... 267
Checking the operating status of the Host Data Collector service ...................................... 268
Registering firewall exceptions for Host Data Collector (Windows) ......................................... 268
Registering an exception for the Host Data Collector service (for non-SSL communication) .... 268
Registering an exception for the Host Data Collector service (for SSL communication) .......... 269
Changing the Java execution environment used by Host Data Collector ................................... 270
Specifying settings if the Host Data Collector machine has multiple IP addresses ....................... 271
Checking the Host Data Collector version ............................................................................ 271
Removing Host Data Collector .................................................................................................. 271
Removing Host Data Collector (Windows) ........................................................................... 271
Removing Host Data Collector (Linux) .................................................................................. 272
13 Troubleshooting ........................................................................... 273
Common problems and solutions .............................................................................................. 273
Problems and solutions in the management server ................................................................ 273
Problems and solutions in Device Manager ................................................................... 273
Problems and solutions in Tiered Storage Manager ........................................................ 274
Problems and solutions in the host ...................................................................................... 277
Maintenance information that must be collected if a failure occurs ................................................. 280
Acquiring maintenance information on the management server (cvxpaegetlogs command) ........ 281
Acquiring maintenance information for a Host Data Collector computer (hdc_getras
command) ....................................................................................................................... 283
Acquiring maintenance information on a host managed by Host Data Collector (hdc_target_getras
command) ....................................................................................................................... 283
Acquiring maintenance information on the Device Manager agent (TIC command) ................... 284
Acquiring a thread dump of the HBase Storage Mgmt Common Service (Windows) .................. 285
Acquiring a thread dump of the HCS Device Manager Web Service (Windows) ...................... 286
Acquiring a thread dump of the HBase Storage Mgmt Common Service (Linux) ........................ 286
Acquiring a thread dump of the HCS Device Manager Web Service (Linux) ............................. 287
Checking audit log data .......................................................................................................... 287
Message text in audit log data ........................................................................................... 290
Message text for Common Component processing ......................................................... 290
Message text for Device Manager server processing ...................................................... 291
Message text output when related products are started ................................................... 292
Message text for Device Manager server processing using CIM ....................................... 294
Message text for Tiered Storage Manager processing ..................................................... 296
Message details for Device Manager server requests ............................................................ 304
Commands in message details .................................................................................... 305
Targets in message details .......................................................................................... 305
Options in message details ......................................................................................... 307
Parameters in message details ..................................................................................... 310
Correlation between user operations and Tiered Storage Manager audit log data .................... 325
GUI operations and the corresponding audit log data .................................................... 326
CLI operations and the corresponding audit log data ..................................................... 328
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