HP XP P9000 Command View Advanced Edition Suite Software 7.6.0-00 Administrator Guide (Web Version)

SolutionProblemNo.
The active node is providing disk reserve normally for
the shared disk, and therefore there is no problem
with the system. Shared disk information is acquired
from the Device Manager agent running on the active
node, and therefore there is no problem with the
operation of Device Manager.
This problem is listed because it might occur rarely if
the execution frequency of the HiScan command for
the Device Manager agent is set to the same time in
both the active node and the standby node and if there
is a high I/O load on the shared disk.
In an AIX environment,
SC_DISK_ERR2 (Device Busy) is
output in the error log of the
standby node.
In addition,
HSDRV_RSV_CONFLICT is output
to the error log.
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The OS might not recognize the modified contents
immediately after the storage system configuration is
changed (for example, when an LU is registered or
deleted). In this case, the Device Manager agent
reports the old information to the Device Manager
server.
Use the following procedure to apply the newest
information to the Device Manager server:
1. Execute the hldutil command to check the
latest information.
2. Restart the host OS.
3. Execute the HiScan command.
The change to the storage system
configuration is not applied to the
Device Manager server.
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This does not affect Device Manager agent operations.
The rpm -V command executed in
a Linux environment fails.
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Maintenance information that must be collected if a failure
occurs
If you cannot identify the cause of a failure or recover from a failure, collect the maintenance
information, and then contact our support center.
If a failure occurs, you need to collect the following information to determine the cause of the failure:
• System status after the failure
• Date and time when the failure occurred
• Situation in which the failure occurred
• Network configurations of the management server and the host
• OSs of the management server and the host
• Maintenance information for the computers where the failure occurred
• Maintenance information for the management server
• Maintenance information for Host Data Collector
If you are using Host Data Collector installed on a computer other than the management server,
you also need to collect maintenance information for the Host Data Collector computer. If Host
Data Collector is installed on the management server, executing the cvxpaegetlogs command
automatically acquires maintenance information for Host Data Collector.
• Maintenance information for the host
Troubleshooting280