HP XP P9000 Command View Advanced Edition Suite Software 7.6.0-00 Administrator Guide (Web Version)

13 Troubleshooting

This chapter describes how to resolve problems that occur during Device Manager and Tiered Storage

Manager operation, and how to read log files.

Common problems and solutions

This section describes problems that might occur while setting the environments of or operating Device

Manager and Tiered Storage Manager, and the causes of and solutions to these problems.

Problems and solutions in the management server

Problems and solutions in Device Manager

The following table lists common problems that occur in Device Manager and describes how to resolve

them.

Table 99 Common problems and solutions in Device Manager

SolutionProblem and causeNo.

For a user without Admin (user management) permission:

Ask a user with Admin (user management) permission

to unlock the account.

For a user with Admin (user management) permission:

Ask another user with Admin (user management) per-

mission to unlock the account. Alternatively, execute

the hcmdsunlockaccount command to unlock your

own account. For details about the hcmdsunlockac-

count command, see “Unlocking ac-

counts” on page 105.

PROBLEM: The GUI cannot be logged

in to.

CAUSE: The user account might have

been locked.

Edit the registry to change the area of the desktop heap.

For details, see the Microsoft homepage.

PROBLEM: The services of Common

Component or the Device Manager

server cannot be started.

CAUSE: The desktop heap might be

insufficient.

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