HP StorageWorks XP Command View Advanced Edition Software 6.4 Server Administrator Guide for Device Manager and Provisioning Manager (web) (T1780-96341, July 2010)

Table Of Contents
Troubleshooting
149
An example of obtaining maintenance information for XP Command View AE Suite is shown below.
In this example, the archive file named arc_log is created under the logs_work directory.
In Windows:
C:\Program Files\CVXPAE\Base\bin\cvxpaegetlogs /dir C:\logs_work /arc
arc_log
In Linux:
# /opt/CVXPAE/Base/bin/cvxpaegetlogs -dir /opt/logs_work -arc arc_log
NOTE: If virtualization servers are managed by Device Manager, you also need to collect the log
files for the virtualization software, vMA, and VMware vCenter Server. For details about how to
collect the log files, see the VMware documentation.
10-3 Obtaining the Java VM thread dump
If the following problem occurs, obtain a Java VM thread dump to locate the cause of the problem.
The Device Manager logon window is not displayed when you start web client.
The Device Manager main window is not displayed after logging on to Device Manager.
NOTE: Do not stop the Common Component services while another XP Command View AE Suite
program is running.
10-3-1 Obtaining a Java VM thread dump in a Windows
environment
To obtain a Java VM thread dump:
1. In installation-folder-for-Common-
Component\CC\web\containers\HiCommand, create a file called dump.
2. Access the Windows Services window.
3. Stop the HBase Storage Mgmt Common Service.
The javacorexxx.xxxx.txt file is output to installation-folder-for-Common-
Component\CC\web\containers\CVXPAE
4. From the Services window, start the HBase Storage Mgmt Common Service.
10-3-2 Obtaining a Java VM thread dump in a Linux
environment
To obtain a Java VM thread dump:
1. Execute the following command:
# kill -3 PID
PID is a process ID written in the installation-directory-for-Common-
Component/CC/web/containers/HiCommand/logs/cjstdout.log file.
The javacorexxx.xxxx.txt file is output to installation-directory-for-Common-
Component/CC/web/containers/HiCommand.
2. Execute the following command to stop the HBase Storage Mgmt Common Service and the
Device Manager server:
installation-directory-for-Common-Component/bin/hcmdssrv -stop