HP StorageWorks P9000 Replication Manager Software 7.1 Release Notes (TB584-96025, May 2011)

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Group PairVol Device_File Seq# LDEV# GI-C-R-W-S PI-C-R-W-S R-Time
Grp01 vol01 Harddisk1 2332 3 E E E E E E E E E E –
Confirm that the value of the GI attribute is E (= INQUIRY is allowed).
(2) For a configuration in which user authentication of the command device is Enabled and
operations using Application Agent and RAID Manager coexist, the user who executes each
operation must meet either of the following conditions:
 Among multiple user accounts that have the same user name (example: Administrator) but
different log-on destinations (such as the domain user and local user), use only one user
account.
 Use different user names (example: Domain\Administrator1 and Local\Administrator2) for
each operation.
If a user does not follow these instructions, the user might be logged off from the storage
system because, even though the user authentication for the command device has finished,
another user might overwrite the authentication information when that user executes
authentication.
(3) In a configuration where user authentication of the command device is Enabled, you must
use the same case-sensitive user name when logging on to the OS for all of the following
operations:
 When performing the user authentication of the command device.
 When performing the operation of Application Agent.
 When setting the execution account for the Application Agent service.
The user name is not case sensitive when the user logs on to Windows, but the user
authentication functionality of RAID Manager handles the user name specified when the user
logs on to the OS as case sensitive. Therefore, Application Agent might fail with the following
error message after finishing the user authentication:
KAVX0006-E An error that stopped processing occurred.
Cause = DRM-10339: The user has not been authorized by
RAID Manager.
(4) Note that in a configuration where user authentication of the command device is Enabled, if
performing the operation when the Application Agent prerequisites are not met or if logging
of from a storage system when Application Agent is running, an error or freeze of the
Application Agent might occur.
If Application Agent stops responding, perform the following procedures for recovery:
1) Start the Windows Task Manager.
2) Select the Application Agent process in the Image Name column of the Processes tab.
The process name starts with drm.
3) Click the Terminate Process button.
4) Select the RAID Manager process in the Image Name column of the Processes tab.
Note: To confirm the RAID Manager process name output to the last record of the log,
open the Application Agent trace log file.
The Application Agent trace log file name:
<Installation-destination-of-Application Agent>\