HP StorageWorks P9000 Replication Manager Software 7.1 Configuration Guide (TB584-96022, May 2011)

5 Security management ....................................................................... 83
Network communications security ............................................................................................... 83
Securing management server and client communications ......................................................... 85
Securing communications within a single management server and between multiple servers ......... 86
Server CA certificate setup ............................................................................................ 86
Checking the truststores ................................................................................................ 87
Importing a certificate into the jssecacerts truststore .......................................................... 87
Audit log event categories ......................................................................................................... 88
6 Troubleshooting ............................................................................... 97
Overview ................................................................................................................................. 97
General problem resolution ........................................................................................................ 97
Collecting maintenance information ............................................................................................ 98
Executing the collection command ........................................................................................ 99
Examples of collection commands ................................................................................ 100
Troubleshooting Application Agent operations ............................................................................ 100
Resolving Application Agent installation and uninstallation errors ............................................ 101
Application Agent and VSS Provider installer trace log files ............................................. 101
Resolving Application Agent operation errors ....................................................................... 102
Collecting support information with the hrpmap_getras command ........................................... 103
Troubleshooting detailed message RPM-00824 ........................................................................... 104
Checking disk space ........................................................................................................ 104
Transferring the database to another disk (non-cluster) ........................................................... 104
Transferring the database to another disk (Windows MSCS) .................................................. 105
Procedure on the executing node ................................................................................. 106
Procedure on the standby node ................................................................................... 108
Troubleshooting when copy pairs are not recognized .................................................................. 110
Items to be checked on the pair management server ............................................................. 111
Installation of Device Manager Agent ........................................................................... 111
Link between Device Manager server and Device Manager Agent ................................... 111
Properties of Device Manager Agent ............................................................................ 111
Settings in the RAID Manager configuration definition file ............................................... 111
Items to be checked from Device Manager web client ........................................................... 112
Recognition of Device Manager Agent ......................................................................... 112
Recognition of the command device ............................................................................. 112
Recognition of the replication configuration ................................................................... 112
Items to be checked from the web client .............................................................................. 113
Troubleshooting replica operations ............................................................................................ 113
Replica creation fails silently .............................................................................................. 113
Backup server is not recognized as a pair management server ............................................... 113
Restoring a replica with roll-forward fails with error message RPM-11510 ................................ 114
Restoring a replica fails with event ID 454 ........................................................................... 114
Creating a replica fails with error message RPM-10006 ........................................................ 115
Creating a replica fails with event IDs 17, 1 and 10010 ....................................................... 115
Disk status remains online after replica operation is complete ................................................. 115
Replica catalogs are not deleted ........................................................................................ 116
7 Support and other resources ............................................................ 117
Contacting HP ........................................................................................................................ 117
HP technical support ......................................................................................................... 117
Subscription service .......................................................................................................... 117
Documentation feedback ................................................................................................... 117
Related information ................................................................................................................. 117
Configuration Guide 5