HP StorageWorks P9000 Command View Advanced Edition Suite Software 7.1 Administrator Guide (web) (TB581-96050, May 2011)
SolutionProblem and causeNo.
Edit the registry to change the area of the desktop heap. For details, see
the Microsoft homepage.
PROBLEM: The services of
Common Component or
the Device Manager
server cannot be started.
CAUSE: The desktop
heap might be insufficient.
3
Startup of the Device Manager service might have failed. Change the
values for the following properties to increase the retry count and extend
the retry interval for connecting to the Device Manager database:
• dbm.startingCheck.retryCount
• dbm.startingCheck.retryPeriod
PROBLEM: Device
Manager server cannot
be accessed from the GUI
or CLI after starting the
Management server or
P9000 Command View
AE Suite product services.
CAUSE: If the
KAIC03100-E error
message is output to the
Device Manager trace log
file, the communication
process from Device
Manager server to the
database has timed out.
4
Problems and solutions in Tiered Storage Manager
The following table lists common problems that occur in Tiered Storage Manager and describes how
to resolve them.
Table 106 Common problems and solutions in Tiered Storage Manager
SolutionProblem and causeNo.
• Start Device Manager and Common Component.
• Perform the operation again through a user who has administrator
permissions for the OS.
• Revise the property file in accordance with the command logs or the
message logs.
PROBLEM: An attempt to
start Tiered Storage
Manager failed.
CAUSE: Possible causes
are as follows:
• Device Manager or
Common Component
has not started.
• The user who attemp-
ted the operation does
not have administrator
permissions.
• The property file is in-
valid.
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Administrator Guide (Web Version) 245