HP XC System Software Installation Guide Version 3.2

Table 7-3 Determining the Appropriate Support Contact
ContactType of Problem
If you purchased the Red Hat software from Red Hat
directly, contact Red Hat Support.
If you purchased the Red Hat software from HP directly,
contact HP Support.
You encounter a problem with the Red Hat software.
Contact the HP XC Support team:
[e-mail]
Be sure to specify that the product is HP XC System Software
layered on a Red Hat Base.
You encounter a problem with the HP XC System
Software and you have a support contract.
Contact HP Support. They will help you determine the cause
of the problem.
• If the problem is with the Red Hat software and you
purchased the Red Hat software directly from Red Hat,
you will be asked to contact Red Hat Support.
• If the problem is with the Red Hat software and you
purchased the Red Hat software from HP, it will be
handled directly by HP Support.
• If the problem is with the HP XC System Software, it will
be handled accordingly.
• If the problem is caused by third-party software, you will
be asked to contact the third-party software vendor for
a solution.
You encounter a problem and you cannot determine
whether it is a problem with Red Hat software or the
HP XC System Software.
142 Installing HP XC System Software on Red Hat Enterprise Linux