6.2 HP IBRIX 9300/9320 Storage Administrator Guide (AW549-96049, December 2012)
12 Upgrading the IBRIX software to the 6.2 release.......................................111
Online upgrades for IBRIX software 6.x to 6.2..........................................................................112
Preparing for the upgrade.................................................................................................113
Performing the upgrade....................................................................................................113
After the upgrade............................................................................................................113
Automated offline upgrades for IBRIX software 6.x to 6.2...........................................................114
Preparing for the upgrade.................................................................................................114
Performing the upgrade....................................................................................................115
After the upgrade............................................................................................................115
Manual offline upgrades for IBRIX software 6.x to 6.2...............................................................116
Preparing for the upgrade.................................................................................................116
Performing the upgrade manually.......................................................................................118
After the upgrade............................................................................................................118
Upgrading Linux 9000 clients................................................................................................120
Installing a minor kernel update on Linux clients...................................................................120
Upgrading Windows 9000 clients..........................................................................................121
Troubleshooting upgrade issues..............................................................................................121
Automatic upgrade..........................................................................................................121
Manual upgrade.............................................................................................................122
Offline upgrade fails because iLO firmware is out of date......................................................122
Node is not registered with the cluster network ...................................................................122
File system unmount issues.................................................................................................123
13 Licensing.............................................................................................124
Viewing license terms............................................................................................................124
Retrieving a license key.........................................................................................................124
Using AutoPass to retrieve and install permanent license keys......................................................124
14 Upgrading firmware..............................................................................125
Components for firmware upgrades.........................................................................................125
Steps for upgrading the firmware............................................................................................126
Finding additional information on FMT...............................................................................129
Downloading MSA2000 G2/G3 firmware for 9320 systems.....................................................129
15 Troubleshooting....................................................................................130
Collecting information for HP Support with Ibrix Collect.............................................................130
Collecting logs................................................................................................................130
Downloading the archive file.............................................................................................131
Deleting the archive file....................................................................................................131
Configuring Ibrix Collect...................................................................................................132
Viewing data collection information....................................................................................133
Adding/deleting commands or logs in the XML file..............................................................133
Viewing software version numbers..........................................................................................133
Troubleshooting specific issues................................................................................................134
Software services.............................................................................................................134
Failover..........................................................................................................................134
Windows 9000 clients.....................................................................................................135
Synchronizing information on file serving nodes and the configuration database...........................135
Troubleshooting an Express Query Manual Intervention Failure (MIF)...........................................135
16 Recovering a file serving node................................................................138
Obtaining the latest IBRIX software release...............................................................................138
Performing the recovery.........................................................................................................138
Completing the restore on a file serving node...........................................................................143
17 Support and other resources...................................................................145
Contacting HP......................................................................................................................145
6 Contents