6.2 HP IBRIX 9300/9320 Storage Administrator Guide (AW549-96049, December 2012)

The maximum number of SNMP trap hosts has already been configured
If this error is reported when you configure Phone Home, the maximum number of trapsink IP
addresses have already been configured. For MSA devices, the maximum number of trapsink IP
addresses is 3. Manually remove a trapsink IP address from the device and then rerun the Phone
Home configuration to allow Phone Home to add the CMS IP address as a trapsink IP address.
A cluster node was not configured in Phone Home
If a cluster node was down during the Phone Home configuration, the log file will include the
following message:
SEVERE: Sent event server.status.down: Server <server name> down
When the node is up, rescan Phone Home to add the node to the configuration. See “Updating
the Phone Home configuration” (page 29).
Fusion Manager IP is discovered as “Unknown”
Verify that the read community string entered in HP SIM matches the Phone Home read community
string.
Also run snmpwalk on the VIF IP and verify the information:
# snmpwalk -v 1 -c <read community string> <FM VIF IP> .1.3.6.1.4.1.18997
Discovered device is reported as unknown on CMS
Run the following command on the file serving node to determine whether the Insight Remote
Support services are running:
# service snmpd status
# service hpsmhd status
# service hp-snmp-agents status
If the services are not running, start them:
# service snmpd start
# service hpsmhd start
# service hp-snmp-agents start
Alerts are not reaching the CMS
If nodes are configured and the system is discovered properly but alerts are not reaching the CMS,
verify that a trapif entry exists in the cma.conf configuration file on the file serving nodes.
Device Entitlement tab does not show GREEN
If the Entitlement tab does not show GREEN, verify the Customer-Entered serial number and part
number or the device.
SIM Discovery
On SIM discovery, use the option Discover a Group of Systems for any device discovery.
30 Getting started