6.2 HP IBRIX 9300/9320 Storage Administrator Guide (AW549-96049, December 2012)

15 Troubleshooting
Collecting information for HP Support with Ibrix Collect
Ibrix Collect is a log collection utility that allows you collect relevant information for diagnosis by
HP Support when system issues occur. The collection can be triggered manually using the GUI or
CLI, or automatically during a system crash. Ibrix Collect gathers the following information:
• Specific operating system and IBRIX command results and logs
• Crash digester results
• Summary of collected logs including error/exception/failure messages
• Collection of information from LHN and MSA storage connected to the cluster
NOTE: When the cluster is upgraded from an IBRIX software version earlier than 6.0, the support
tickets collected using the ibrix_supportticket command will be deleted. Before performing
the upgrade, download a copy of the archive files (.tgz) from the /admin/platform/diag/
supporttickets directory.
Collecting logs
To collect logs and command results using the GUI:
1. Select Cluster Configuration, and then select Data Collection.
2. Click Collect.
3. The data is stored locally on each node in a compressed archive file
<nodename>_<filename>_<timestamp>.tgz under /local/ibrixcollect.
Enter the name of the zip file that contains the collected data. The default location to store this
zip file is located on the active Fusion Manager node at /local/ibrixcollect/archive.
130 Troubleshooting