User Manual

Troubleshooting

Printer seems to regularly disconnect and reconnect every few minutes

Cause

The printer is one of these models:

• PSC 1200 series or 2100/2200 series

• Officejet 4100/6100 series

and the HP software has been updated to a new version.

Solution

This is a known problem where some older files were not deleted properly during the software upgrade.

1. Go to Start-->All Programs-->Startup.

2. Look for “hpoddt01.exe” and an icon with your printer name (for example, psc 2200 series).

3. Remove both these files by right-clicking on the fileand selecting Delete.

NOTE: Do not remove “HP Digital Imaging Monitor” or “HP Connection Manager”.

Printer disconnects and reconnects at random intervals or in the middle of long or large

documents

Cause

Interference from other wireless products. The Wireless Printing Upgrade Kit can have issues in environments with a lot

of radio interference, such as numerous other wireless products: Bluetooth, Wifi, or cordless telephones operating in the

2.4Ghz band.

Solution

• Reduce the number of other wireless devices in the vicinity.

• Move other Wifi equipment to a different channel.

• If you are using the Wireless Printer Adapter on a wireless network, you can change the channel of the Wireless

Printer Adapter.

a. Right click the Connection Manager icon in the Task Tray.

b. Select Change Channel.

c. Choose a different channel to see if you have fewer problems.

• You can print long documents a few pages at a time.

Installation completed but still cannot print

Cause

Connection between Printer Adapter and network/PC Adapter has been lost.

Solution

Check the Printer Adapter icon in the System Tray. If it has a red X through it, then the connection has been lost.

1 Right-click the Printer Adapter icon in the System Tray.

2 Select Connect.

If that does not work after a minute or so, then try exiting the application and starting it again.

1. Right-click the Printer Adapter icon in the System Tray.

2. Select Exit.

3. Go to Start --> All Programs --> HP Wireless Printing Upgrade -->Restart connection manager.

Cause

Printer software is very old or not completely installed.

Solution

1. Verify that you can print using a USB cable.

2. Download the latest driver from www.hp.com/support and install all components.