User Manual

Troubleshooting

5Troubleshooting

Software installation halts at “Insert PC Adapter”

Cause

USB port in PC is not working correctly.

Solution

Check USB port by plugging in another USB device (for example, a mouse or flash drive) and seeing if it works.

Cause

PC Adapter does not physically fit into the port well because it is somewhat bigger than the usual USB device.

Solution

Try a different USB port or you can purchase a swivel adapter or USB extension cable from your local dealer to allow

you to insert the PC Adapter all the way.

Cause

You are using a VPN (Virtual Private Network).

Solution

Disconnect from the VPN in order to install the Wireless Printing Upgrade.

Software installation halts at “locating the Printer Adapter”

Cause

Unsupported printer model.

Solution

Verify that the printer is verified to work with the Wireless Printing Upgrade. Check www.hp.com/support for the most

current list of approved printers.

Cause

The printer was not previously installed completely using a USB cable.

Solution

Install the printer using the USB cable and make sure you can print to it before attempting to install the Wireless Printing

Upgrade Kit.

Cause

Printer was originally installed using software “pulled” over a network or usingthe software built into the Windows

operating system. These drivers do not have all the components necessary for the Wireless Printing Upgrade Kit to work.

Solution

Install the printer using a USB cable and using the original software CD or a driver downloaded from

www.hp.com/support. Verify that you can print over the USB cable. Then try installing the Wireless Printing Upgrade

Kit again.

Cause

• Printer is not turned on.

• Printer Adapter does not have power.

• Printer Adapter is not connected to the printer.

Solution

• Verify that the printer is plugged in and turned on.

• Verify that the Printer Adapter is plugged in. The green light on the left should be on and the blue light in the

middle should be blinking at least occasionally.

• Verify that the Printer Adapter is plugged into the USB port on the BACK of the printer.