Frequently Asked Questions

4) Look up the Wi-Fi manufacturer from Device Manager, and based on that look at the Wi-Fi
manufacturer’s website for updated drivers (this is not the preferred method to look for
drivers).
Question: I have a Ralink RT2860 Wi-Fi Adapter (VEN_1814 & DEV_3092), and my mouse is having
problems pairing, or keeps disconnecting.
Answer: Make sure that you install the latest drivers, please check your PC manufacturer’s website for
updated drivers (see topic above about looking for updated drivers). We have tested with version
3.1.14.0. You may also check for updated Ralink Wi-Fi drivers at:
http://wikidrivers.com/wiki/Ralink_RT2860
Question: I have an Intel 5100AGN Wi-Fi Adapter, and my HP Wi-Fi Mobile Mouse keeps disconnecting.
Answer: Make sure that you install the latest drivers, please check your PC manufacturer’s website for
updated drivers (see topic above about looking for updated drivers). If your PC manufacturer’s website
does not have any updated Intel drivers, you may also check for updated Wi-Fi drivers on the Intel
website. (Note that drivers from the PC manufacturer’s website are preferred, since they are tested and
known to be working by the manufacturer.) For example, the Intel 5100AGN drivers can be found on
the Intel site at:
http://downloadcenter.intel.com/SearchResult.aspx?lang=eng&ProductFamily=Wireless+Networking&P
roductLine=Intel%c2%ae+WiFi+Products&ProductProduct=Intel%c2%ae+WiFi+Link+5300+and+Intel%c2
%ae+WiFi+Link+5100+products
Question: I have a Realtek RTL8191SE or RTL8191SE-VA2 Wi-Fi Adapter, and my HP Wi-Fi Mobile Mouse
is having problems pairing or keeps disconnecting.
Answer: Make sure that you install the latest drivers, please check your PC manufacturer’s website for
updated drivers (see topic above about looking for updated drivers). You may also check for updated
Realtek Wi-Fi drivers at:
http://218.210.127.131/downloads/downloadsView.aspx?Langid=1&PNid=21&PFid=48&Level=5&Conn
=4&DownTypeID=3&GetDown=false&Downloads=true
Or, go to the
www.realtek.com website and search for the model number “RTL8191SE”.