HP WebQoS Administration Guide

Understanding HP WebQoS
The Role and Benefits of HP WebQoS
Chapter 1 13
• All requests are treated the same.
During overload conditions, all user requests and all transactions are
impacted. Even your most important customers who are trying to
access their accounts to make purchases, or sales representatives who
are trying to make a sale at the end of the month, are at the mercy of
Web surfers.
Each of the above conditions can cause increased load at your site or may
impede your ability to deliver your services at optimum levels.
By configuring WebQoS based on the type of services offered and traffic
experienced at your site, you ensure that important web-based
transactions are handled optimally in order to maximize revenue and
customer satisfaction.
Key capabilities and benefits of WebQoS allow you to do the following:
• Stabilize the system during server overload situations.
When the server is at capacity, WebQoS works to alleviate the load
and improve the performance. For more information, refer to
“Capacity Protection” on page 15.
• Prioritize client requests to the server system.
WebQoS allows you to provide differentiating service to different
types of client requests by prioritizing requests submitted to the site.
For more information, refer to “Request Classifications” on page 14.
• Establish rules for the classification of service requests from users.
WebQoS fulfills high priority service requests with optimum
performance while lower priority service requests are handled in
accordance with your instructions. For more information, refer to
“Request Classifications” on page 14.