HP WebQoS Administration Guide

Troubleshooting

Troubleshooting on Windows

Chapter 8 115

Error Messages Viewable From the Management

Console

The following error messages appear in popup windows in the

management console:

• The SCI on <machine> on port <number> is not running.

The WebQoS SCI is down. You need to exit the management console,

restart the SCI on the WebQoS Management Server (see “Restarting

Individual WebQoS Components” on page 30), then restart the

management console.

• Problems writing to the SCI socket.

The WebQoS SCI is down. You need to exit the management console,

restart the SCI on the WebQoS Management Server (see “Restarting

Individual WebQoS Components” on page 30), then restart the

management console.

• Problems connecting to the SCI on <machine>. Unknown

hostname.

The machine that contains the SCI may be down or the network is

unreachable. Also, the intended machine may be mistyped or

unknown to the name server. Do the following:

1. Verify network connectivity. Run ping <machine>. If there is no

response, then check the Network connections from the Control

Panel.

2. Verify the name server conﬁguration for your network in the

Control Panel

• This new threshold put the set of thresholds out of order.

At least one threshold won’t be violated until a higher

priority threshold is violated. You may wish to edit it

later to change its priority.

Misconﬁguration of threshold rules.

Fix: Ensure that the lower priority threshold rule is violated after the

higher priority rule.