HP WebQoS Administration Guide

Troubleshooting
Troubleshooting on Windows
Chapter 8114
Troubleshooting on Windows
The WebQoS management console displays the status of the service or
site SLO. If there is a problem with the web server, the SLO status will
likely reflect this problem. For example, if the Status column of the
Service Level Objectives view shows “Never Connected” (orange color),
the web server may be offline. In this case, check the web server status.
See “The Service Level Objectives View” on page 96 for descriptions of
the Status column entries and color codes.
Problems with Shared Memory
If you see the following warning in the
<install-directory> \logs\qoslog.txt file:
• Couldn’t attach to shared memory
The Service Control Agent (SCA) cannot function correctly without
memory segments. Restart the SCA (see “Restarting Individual
WebQoS Components” on page 30).
Resetting the Management Console Password
When resetting the management console password (see “Password” on
page 44), you may receive the following error message after typing the
command:
• Exception in thread “main” java.util.zip.ZipException: The
system cannot find the file specified
at java.util.zip.ZipFile.open(Native Method)
at java.util.zip.ZipFile.<init>(Unknown Source)
at javautil.jar.JarFile.<init>(Unknown Source)
at java.util.jar.JarFile.<init>(Unknown Source)
Make sure you are in the <install-directory> before typing the
command.