HP Web Jetadmin - OXPd Solution Installer in HP Web Jetadmin

20
TROUBLESHOOT SOLUTION MANAGEMENT WITH HP WEB
JETADMIN
Issue
Possible Resolution
Installation issues
If the solution is not installing to the device, ensure that the EWS
Password column in HP Web Jetadmin shows Enabled for the device.
Displaying solution
information in device
lists
Adding additional solution information to device lists is covered in the
section about monitoring solution status.
Filters
If the filter created to control group membership does not seem to be
working, one or more of the following steps might be helpful:
1. Build the filter in pieces. For example, if a filter is needed for a
specific device model, amount of installed RAM, and firmware
revision, add the conditions one at a time. View the group contents
as the filter is expanded, to ensure that the filter is working
properly.
2. When using the Contains filter, it is easy to enter text that does not
quite match. To check this, add the column to an HP Web
Jetadmin device list and view the column contents. Any line in an
HP Web Jetadmin device view can also be highlighted, copied,
and pasted into a text editor. The device list can also be exported
for further inspection.
Templates
If the template created to install solutions does not seem to be working,
one or more of the following steps might be helpful:
1. View the template and carefully check the edit settings for the
application depot.
2. Browse to the specified location to verify that the application depot
is functional. Paste the URL in a browser to determine if it is valid.
Group policies
HP Web Jetadmin has an application log that describes the actions
taken. Reviewing this log (go to Tools > Application Log) can help
determine if the group policy ran. Entries should appear indicating that a
task for the policy started and completed.
Testing URLs
Browsing to the application depot, configuration depot, or license depot
determines validity and responsiveness. Paste the URL in a browser to
determine if it is valid.
Is the solution is
installed but not
running?
In this case, the solution is listed as being installed on the device.
Checking one or more of the additional solution status fields is helpful.
For example, the solution run status might be Failed to load.
Background tasks
HP Web Jetadmin has an application log that describes the actions
taken. Reviewing this log (go to Tools > Application Log) can help
determine if the group policy ran. Entries should appear indicating that a
task for the policy started and completed.
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c03922394EN, Rev. 1, October 2013