HP Web Jetadmin 10.3 - User Guide

paper out or toner low, can trigger email messages to be sent by HP Web Jetadmin that contain detailed
information pertaining to the condition, allowing the recipient to act upon that condition immediately
The advantage of alerts is that you can receive proactive, real-time warnings via email for events that occur
on networked printers. Receiving early notification of printer events allows administrators to correct the
problems before they impact end user productivity, saving time for both the administrator and the end user.
Helpdesks might use alerts to proactively troubleshoot issues with printers before end users detect them.
Individuals responsible for ordering consumables, such as toner cartridges, might enable toner low alerts so
they can be warned of toner low conditions in order to proactively order toner before it runs out.
To ensure this feature works properly, see
System Requirements on page 1.
Alerts and HP Web Jetadmin
As in earlier releases of HP Web Jetadmin, proactive alerting is accomplished through detection of an event
based on a device, processing to determine the appropriate action to take, and then notification through
some method (usually email). The initial detection of device based events is done in one of two ways:
●
Polling devices: Always used for Supplies and for Critical alert types.
Supplies alerts are polled in adaptive intervals, based on the rate of use.
Critical Alerts are polled at the rate designated in Tools > Options > Device Management > Device
Polling > Alerts.
●
Traps: Packets sent to HP Web Jetadmin to signal an event. When the device is first established in
HP Web Jetadmin Alerts, the trap destination (the application’s IP address) is configured onto the
device.
The following Alerts features have been added to HP Web Jetadmin:
●
Intuitive, easy to use Alerts settings interface
●
Multiple subscription control
●
Alerts subscription templates
●
Supplies alerting
●
Backup polling
●
Adaptive polling (supplies)
●
Alerts history interface
What You Can Do With Alerts
You can use Alerts to have immediate or real-time notification that an event has occurred. A common
scenario is a print maintenance or support team. These people would like to know when a problem happens
rather than to wait for a customer complaint. In this way, they can proactively handle trouble perhaps even
prior to the customer experiencing downtime.
In HP Web Jetadmin, you actually subscribe to Alerts to get information about devices. When you subscribe
to an Alert, you are requesting information from a device (or devices) about specific settings on that device
(or devices) including events, email address notification, and more. (See
Create Alert Subscriptions
on page 180.)
Types of Alerts
There are three types of Alerts:
ENWW Alerts 177