HP VAN SDN Controller Administrator Guide v3

Table 4 Error messages and recommended solutions
Possible cause and recommendationSymptom
You specified a license quantity that exceeds what your
license type supports.
Redeem quantity error
• You see an error message that your license has a
maximum redeem quantity.
1. Return to the My Network portal license selection
screen.
2. Enter the correct quantity in the Redeem column for your
license type:
• For an HP VAN SDN Ctrl Base SW w/ 50–node
E-LTU license, the quantity must be 1.
• For HP VAN SDN Ctrl 50–node E-LTU or HP VAN
SDN Ctrl HA E-LTU licenses, quantity can be any
quantity on your sales order.
For information about installing an application license,
see the administration guide for the specific application.
You entered an invalid ID, or have not entered an ID.Install ID errors
• You see an error message that your Install ID format is
invalid.
1. Carefully check your Install ID. See Identifying the Install
ID.
2. Return to the license registration details screen and enter
a valid value in the Install ID field.
The Install ID has not been entered in the portal during the
registration process. To acquire and enter the install ID,
• You see an error message that your Install ID is required.
see “Identifying the Install ID” (page 54)and Figure 54
(page 57).
3.8 License Troubleshooting 65