HP Remote Graphics Software 6.0 User Guide

Table B-2 RGS Receiver error messages (continued)
User not found in directory! The username of the current user of the HP Remote
Graphics Software Receiver is not found in the directory file.
Possible reasons include:
●
The username entered in the directory file does not
exactly match the real username.
●
The domainName entered in the directory file is
incorrect. See
Directory file format on page 83 for
information about choosing the correct domainName.
●
The username of the current user is not entered in the
directory. If the directory file is on a shared drive with
restrictive permissions, consult an IT specialist to add
the proper entry.
Authorization failed! The connection was authenticated, but another user is
already logged into the desktop of the Sender system. When
a connection is attempted to another user's desktop, a dialog
is displayed on the Sender desktop asking the logged in user
to allow the connection. A user is not allowed to connect to
another user's desktop unless they are explicitly allowed/
authorized. Either the connection was not granted access, or
the dialog timed-out and the connection was implicitly
denied.
Error: No license found for the Sender you are trying to
connect to!
A license was not found for the RGS Sender.
Error: License Expired for the Sender you are trying to
connect to!
The license has expired for the RGS Sender.
Error: License Invalid for the Sender you are trying to
connect to!
The license is invalid for the RGS Sender.
Setup Mode hotkey sequence too short. The key sequence specified by the user is too short.
Setup Mode hotkey sequence too long. The key sequence specified by the user is too long.
Setup Mode hotkey sequence may only consist of Ctrl, Alt,
Shift and Space.
The key sequence specified by the user contains invalid
keys.
A space may only be entered after Ctrl, Alt or Shift is
pressed.
The Setup Mode hotkey sequence cannot start with a space.
Setup Mode hotkey sequence is invalid. The sequence has
been reset to the default.
The Setup Mode hotkey sequence specified using a property
either on the command-line or in the property configuration
file is invalid, and has been reset to the default.
Setup Mode hotkey sequence is invalid. The sequence has
been disabled.
The Setup Mode hotkey sequence specified using a property
either on the command-line or in the property configuration
file is invalid, and the property Rgreceiver.Hotkeys.IsMutable
is disabled. Therefore, hotkeys have been disabled.
Unable to connect to Sender: The Receiver was unable to
resolve the specified hostname or IP Address. Verify that you
entered the value correctly.
This is usually indicative of a DNS error.
Unable to connect to Sender: The Receiver resolved the
specified hostname or IP address, but cannot connect to the
Sender. Verify that the system is accessible on your network
and that the Remote Graphics Sender service has been
started and is listening on a pubic IP address and is not
blocked by a firewall.
The Receiver was able to look up and resolve the specified
hostname or IP address. However, the Receiver was unable
to establish a connection to the Sender. There are several
possibilities such as the Sender is not installed, the Sender is
not running, the Sender is listening on the wrong network
interface, or a firewall is blocking the Sender.
158 Appendix B Troubleshooting RGS