HP Remote Graphics Software 6.0 User Guide

RGS error messages
This section lists the error messages reported by the RGS Receiver and describes possible reasons
for them.
Table B-2 RGS Receiver error messages
Error Description
Connection lost! The RGS Sender has closed the connection. Possible
reasons include:
●
The Sender may have explicitly disconnected your
connection. For example a user may have selected
disconnect all connections from the Sender icon or
Sender GUI or the user may have logged off.
●
Another user has connected to the Sender using the
same username and password.
●
If you connected to a desktop that was not logged in
and another user logged in your connection will be
disconnected.
●
If you were connected to a logged in desktop and the
logged in user disconnects your connection will be
disconnected too.
●
The network may have been disconnected, closed, or
temporarily disrupted.
●
The Sender service/daemon may have been stopped,
re-started, or killed.
●
The Sender system may have been stopped/shutdown,
or re-started.
●
If connecting to a Linux computer, the X Server may
have been stopped or re-started.
●
The Sender or X Server may have experienced a
failure.
Unable to connect to Sender! If this error is reported, see
Pre-connection checklist
on page 25 for a list of possible causes.
Authentication failed! The RGS Sender has refused to allow a connection.
Possible reasons include the following:
●
The authentication credentials that you entered, such as
domain name, user name and password, are not valid
or recognized by the Sender system.
●
The Sender's authentication is not configured
appropriately. Please consult the User's manual and
README.txt for the latest directions and issues with
respect to configuring authentication.
Directory not found or not accessible! The directory file is not available. Possible reasons include:
●
The directory file name or location has been mistyped.
●
The file has been moved or is no longer available.
●
The network is down or experiencing a disruption.
●
The user does not have read permission on the file.
RGS error messages 157