HP Remote Graphics Software 6.0 User Guide

B Troubleshooting RGS
This appendix provides suggestions on troubleshooting potential issues with RGS and also lists the
RGS error messages and their possible causes.
Potential issues and suggestions
Table B-1 Potential RGS issues and troubleshooting suggestions
Issue Suggestion
Cannot connect to the RGS Sender Verify that the pre-connection checklist is satisfied as
described in
Pre-connection checklist on page 25.
A connection is established but it appears to time out. See the section
Troubleshooting network timeouts
on page 148.
Graphics performance appears slow See
Optimizing RGS performance on page 104.
Remote Audio doesn’t work
●
If using a Linux Receiver, verify that audio has been
installed correctly as described in
RGS Receiver audio
requirements on Linux on page 21.
●
See the troubleshooting suggestions in Troubleshooting
Remote Audio on page 153.
Remote USB doesn’t work
●
Verify that USB has been correctly configured during
Receiver installation on Windows as described in
Installing the RGS Receiver on Windows on page 14.
●
See the troubleshooting suggestions in
Troubleshooting
Remote USB on page 155
I want to restore the Receiver properties to factory defaults. Uninstall and reinstall the RGS Receiver.
Java applications not working as expected Use GDI with Java by disabling the use of DirectDraw. See
Performance tuning for Windows on page 106 for details.
Potential issues and suggestions 147