System Fault Management White Paper

Integrating SFM with HP Service Essentials Remote Support Pack
SFM integrates with other diagnostic tools, such as the HP Service Essentials Remote Support
Pack. HP Service Essentials Remote Support Pack analyzes WBEM indications generated by the
SFM providers, generate problem reports, and notify the user of any potential problems.
Figure 2 illustrates the integration of SFM with HP Service Essentials Remote Support Pack.
Figure 2 SFM with HP Service Essentials Remote Support Pack
Follow-the-Red Strategy
SFM applies the follow-the-red strategy to identify the origin of a problem that has occurred on
a device. When a problem is detected with a device, a red sign - indicating the problem - is
displayed against the device. The red sign can be viewed on HP SMH and HP SIM. A user can
click the system name associated with the sign to view details such as the device on which the
fault has occurred. Subsequently, the user can click the device to view which instance of the
device has failed. Clicking the instance that has a fault provides further details about the error,
such as the probable cause and the recommended action. The defective device can be rectified
based on the instructions provided.
Figure 3 illustrates how the follow-the-red strategy works.
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