HP-UX WBEM System Fault Management (SFM) Administrator Guide (September 2013)

Table 20 Troubleshooting instance providers (continued)
SolutionCauseProblem
1. Enter the following command at the HP-UX prompt
to disable SFMProviderModule:
# cimprovider –d –m
SFMProviderModule
2. Enter the following command at the HP-UX prompt
to enable SFMProviderModule:
# cimprovider –e –m
SFMProviderModule
Alternatively, you can enter the following
command at the HP-UX prompt to start
SFMProviderModule:
# sh /opt/sfm/bin/restart_sfm.sh
The logs to /var/opt/sfm/log/state.log
are written when SysFaultMgmt (System Fault
Management) (SFM) is in Degraded State and is
getting re-enabled by the script.
NOTE: The script restarts SysFaultMgmt (System
Fault Management) (SFM) only if
SFMProviderModule is in Degraded state.
3. Enter the following command at the HP-UX prompt
to check if the SFMProviderModule is running:
# cimprovider -ls
If the status of SFMProviderModule is OK,
SFMProviderModule is running properly.
Otherwise, repeat steps 1 to 3.
Table 21 Troubleshooting instance providers
Problem: The serial number and part number property of memory modules, or bulk power supplies are not available.
SolutionCause
Complete the following steps to check whether the part number and serial
number are supported on the given system, and whether the provider is
configured properly:
Either or both of the following can be the
cause of this problem:
• These properties are not supported on
the system.
1. Enter the following command at the HP-UX prompt:
# mstm
• The provider is not configured properly.
2. Select System in the product list.
3. Click Tools –> Information –> Run.
If the name of the property is displayed in the output, the property is
supported.
NOTE: Not all properties are supported on every supported system.
Table 22 Troubleshooting instance providers
Problem: Requests for instances do not return any value.
SolutionCauses
Enter the following command at the HP-UX prompt:Cause 1
# ps -eaf | grep cimserverThe Common Information Model Object
Manager (CIMOM) is not running.
If the name cimserver is displayed in the output, the CIMOM is
running properly. If cimserver is not displayed in the output, stop the
CIMOM by entering the following command at the HP-UX prompt:
# cimserver -s
86 Troubleshooting SysFaultMgmt (System Fault Management) (SFM)