HP-UX SysFaultMgmt (System Fault Management) (SFM) Administrator Guide (762798-001, March 2014)

7 Troubleshooting SysFaultMgmt (System Fault Management)
(SFM)
This chapter describes how to troubleshoot SysFaultMgmt (System Fault Management) (SFM)
providers and EVWEB. This chapter addresses the following topics:
• “Troubleshooting instance providers” (page 90)
• “Troubleshooting indication providers” (page 95)
• “Troubleshooting EVWEB” (page 100)
For information on Upgrade Installation of the Postgres 8.4.8, see the Installation scenarios of
Postgres 8.4.8 at www.hp.com/go/hpux-diagnostics-sfm-docs
NOTE: For information on issues with oserrorlogd, see Using PSB Components section of the
ProviderSvcsBase administrator guide.
Troubleshooting instance providers
This section describes techniques for troubleshooting instance providers, such as the CPU instance
provider, Memory instance provider, Filter Metadata (FMD) provider, and Environmental providers.
Table 22 Troubleshooting instance providers
SolutionCauseProblem
Enter the following command at the HP-UX prompt:Cause 1Requests for instances do
not return any value.
# ps -eaf | grep cimserverThe Common Information Model
Object Manager (CIMOM) is not
running.
If the name cimserver is displayed in the output,
the CIMOM is running properly. If cimserver is not
displayed in the output, stop the CIMOM by entering
the following command at the HP-UX prompt:
# cimserver -s
To restart the CIMOM, enter the following command
at the HP-UX prompt:
# cimserver
To register the provider, complete the following steps:Cause 2
The provider is not registered
properly.
1. Enter the following command at the HP-UX prompt:
# cimprovider -ls | grep
SFMProviderModule
2. If the following output is displayed, all the
providers are registered properly:
SFMProviderModule OK
3. If the output displayed is different from this output,
the provider module is not registered. To register
the provider module, enter the following command
at the HP-UX prompt:
# cimmof -nroot/PG_InterOp
/opt/sfm/schemas/mof/SFMProvidersR.mof
4. If no errors are displayed, the provider module is
registered successfully. Ignore this step and move
to step 6. If errors are displayed, restart the
CIMOM by entering the following commands at
the HP-UX prompt:
# cimserver -s
# cimserver
90 Troubleshooting SysFaultMgmt (System Fault Management) (SFM)