Administrator's and User's Guide for SFM HP-UX 11i v3 September 2010

Table 6-2 Troubleshooting Instance Providers
Problem: The serial number and part number property of memory modules, or bulk power supplies are not available.
SolutionCause
Complete the following steps to check whether the part number and
serial number are supported on the given system, and whether the
provider is configured properly:
1. Enter the following command at the HP-UX prompt:
# mstm
2. Select System in the product list.
3. Click Tools –> Information –> Run.
If the name of the property is displayed in the output, the property
is supported.
NOTE: Not all properties are supported on every supported system.
Either or both of the following can be the
cause of this problem:
• These properties are not supported on
the system.
• The provider is not configured properly.
Troubleshooting Instance Providers 89