Administrator's and User's Guide for SFM HP-UX 11i v3 April 2010

Table 6-7 Troubleshooting Indication Providers (continued)
Problem: Indications corresponding to events generated by the Event Monitoring Service (EMS) monitors, are not logged
in the Events List.
SolutionCauses
To check if SFMProviderModule is running, enter the following command at the
HP-UX prompt:
# cimprovider -ls
Following is a sample output of the command:
MODULE STATUS
OperatingSystemModule OK
ComputerSystemModule OK
ProcessModule OK
IPProviderModule OK
SFMProviderModule Degraded
If the status of SFMProviderModule is Degraded as displayed in the given output,
SFMProviderModule is not running.
To enable SFMProviderModule, complete the following steps:
1. Enter the following command at the HP-UX prompt to disable
SFMProviderModule:
# cimprovider –d –m SFMProviderModule
2. Enter the following command at the HP-UX prompt to enable
SFMProviderModule:
# cimprovider –e –m SFMProviderModule
Alternatively, you can run the following script at the HP-UX prompt to start
SFMProviderModule:
# sh /opt/sfm/bin/restart_sfm.sh
NOTE: The script restarts SFM only if SFMProviderModule is in Degraded
state.
3. Enter the following command at the HP-UX prompt to check if the
SFMProviderModule is running:
# cimprovider -ls
If the status of SFMProviderModule is OK, SFMProviderModule is running
properly. Otherwise, repeat steps 1 to 3.
Cause 6
SFMProviderModule is not
running.
Contact your HP support personnel to correct the problem.Cause 7
The cron job is not working.
Troubleshooting Indication Providers 99