Administrator's and User's Guide for SFM HP-UX 11i v3 April 2010

Table 6-3 Troubleshooting Instance Providers (continued)
Problem: Requests for instances do not return any value.
SolutionCauses
To check if SFMProviderModule is running, enter the following
command at the HP-UX prompt:
# cimprovider -ls
Following is a sample output of the command:
MODULE STATUS
OperatingSystemModule OK
ComputerSystemModule OK
ProcessModule OK
IPProviderModule OK
SFMProviderModule Degraded
If the status of SFMProviderModule is Degraded as displayed in the
given output, SFMProviderModule is not running.
To enable SFMProviderModule, complete the following steps:
1. Enter the following command at the HP-UX prompt to disable
SFMProviderModule:
# cimprovider –d –m SFMProviderModule
2. Enter the following command at the HP-UX prompt to enable
SFMProviderModule:
# cimprovider –e –m SFMProviderModule
Alternatively, you can enter the following command at the HP-UX
prompt to start SFMProviderModule:
# sh /opt/sfm/bin/restart_sfm.sh
NOTE: The script restarts SFM only if SFMProviderModule is
in Degraded state.
3. Enter the following command at the HP-UX prompt to check if
the SFMProviderModule is running:
# cimprovider -ls
If the status of SFMProviderModule is OK, SFMProviderModule
is running properly. Otherwise, repeat steps 1 to 3.
Cause 3
SFMProviderModule is not running.
Contact your HP support personnel to correct the problem.Cause 4
The cron job is not working.
Table 6-4 Troubleshooting Instance Providers
Problem: First request on systems does not return with required information immediately.
SolutionCause
Wait a while, then request for the information again. Providers respond
with requested information when information has been gathered.
Requested information is being collected.
The following message is displayed:
Inventory is being built
currently. Please try after some
time.
Troubleshooting Instance Providers 89