Administrator's and User's Guide for SFM HP-UX 11i v3 April 2010

Table 6-1 Troubleshooting Instance Providers (continued)
SolutionCauseProblem
To check if SFMProviderModule is running, enter
the following command at the HP-UX prompt:
# cimprovider -ls
Following is a sample output of the command:
MODULE
STATUS
OperatingSystemModule OK
ComputerSystemModule OK
ProcessModule OK
IPProviderModule OK
SFMProviderModule
Degraded
If the status of SFMProviderModule is Degraded as
displayed in the given output, SFMProviderModule
is not running.
To enable SFMProviderModule, complete the
following steps:
1. Enter the following command at the HP-UX
prompt to disable SFMProviderModule:
# cimprovider –d –m
SFMProviderModule
2. Enter the following command at the HP-UX
prompt to enable SFMProviderModule:
# cimprovider –e –m
SFMProviderModule
Alternatively, you can enter the following
command at the HP-UX prompt to start
SFMProviderModule:
# sh /opt/sfm/bin/restart_sfm.sh
NOTE: The script restarts SFM only if
SFMProviderModule is in Degraded state.
3. Enter the following command at the HP-UX
prompt to check if the SFMProviderModule is
running:
# cimprovider -ls
If the status of SFMProviderModule is OK,
SFMProviderModule is running properly.
Otherwise, repeat steps 1 to 3.
Cause 3
SFMProviderModule is not
running.
Table 6-2 Troubleshooting Instance Providers
Problem: The serial number and part number property of memory modules, or bulk power supplies are not available.
SolutionCause
Complete the following steps to check whether the part number and
serial number are supported on the given system, and whether the
provider is configured properly:
1. Enter the following command at the HP-UX prompt:
# mstm
2. Select System in the product list.
3. Click Tools –> Information –> Run.
If the name of the property is displayed in the output, the property
is supported.
NOTE: Not all properties are supported on every supported system.
Either or both of the following can be the
cause of this problem:
• These properties are not supported on
the system.
• The provider is not configured properly.
86 Troubleshooting SFM