Administrator's and User's Guide for SFM HP-UX 11i v3 April 2010

Table 6-1 Troubleshooting Instance Providers
SolutionCauseProblem
Complete the following steps to check whether the
part number and serial number are supported on
the given system, and whether the provider is
configured properly:
1. Enter the following command at the HP-UX
prompt:
# mstm
2. Select System in the product list.
3. Click Tools –> Information –> Run.
If the name of the property is displayed in the
output, the property is supported.
NOTE: Not all properties are supported on every
supported system.
Either or both of the following can
be the cause of this problem:
• These properties are not
supported on the system.
• The provider is not configured
properly.
The serial number and
part number property of
memory modules, or bulk
power supplies are not
available.
Enter the following command at the HP-UX prompt:
# ps -eaf | grep cimserver
If the name cimserver is displayed in the output,
the CIMOM is running properly. If cimserver is not
displayed in the output, stop the CIMOM by
entering the following command at the HP-UX
prompt:
# cimserver -s
To restart the CIMOM, enter the following
command at the HP-UX prompt:
# cimserver
Cause 1
The Common Information Model
Object Manager (CIMOM) is not
running.
Requests for instances do
not return any value.
Cause 2
The provider is not registered
properly.
84 Troubleshooting SFM