Administrator's and User's Guide for SFM HP-UX 11i v3 April 2010

Table 6-9 Troubleshooting EVWEB (continued)
SolutionCauseProblem
To check if SFMProviderModule is running, enter the following
command at the HP-UX prompt:
# cimprovider -ls
Following is a sample output of the command:
MODULE STATUS
OperatingSystemModule OK
ComputerSystemModule OK
ProcessModule OK
IPProviderModule OK
SFMProviderModule Degraded
If the status of SFMProviderModule is Degraded as displayed
in the given output, SFMProviderModule is not running.
To enable SFMProviderModule, complete the following steps:
1. Enter the following command at the HP-UX prompt to
disable SFMProviderModule:
# cimprovider –d –m SFMProviderModule
2. Enter the following command at the HP-UX prompt to enable
SFMProviderModule:
# cimprovider –e –m SFMProviderModule
Alternatively, you can run the following script at the HP-UX
prompt to start SFMProviderModule:
# sh /opt/sfm/bin/restart_sfm.sh
NOTE: The script restarts SFM only if SFMProviderModule
is in Degraded state.
3. Enter the following command at the HP-UX prompt to check
if the SFMProviderModule is running:
# cimprovider -ls
If the status of SFMProviderModule is OK,
SFMProviderModule is running properly. Otherwise, repeat
steps 1 to 3.
If you still encounter the same issue, check for error logs in the
/var/opt/sfm/log/sfm.log file. For further assistance,
contact the HP support center.
SFMProviderModule is
not running.
WBEM Indications are
not mailed to your email
address.
To improve performance of the Event Viewer, set the locale to
English.
The locale on your
system is set to a
language other than
English.
The response time for a
command used to view
indications from the
Event Archive is long.
Change the sender address defined in
/var/opt/sfm/conf/evweb.conf to suit your domain.
Enter the following command at the HP-UX prompt:
# /opt/sfm/bin/sfmconfig -c
/var/opt/sfm/conf/evweb.conf
Test event mails are
blocked as SPAM mails
because the sender
address of test event
mails, [e-mail],
is not allowed to send a
mail in your different
domain network.
Test event mails are not
mailed to your email
address
102 Troubleshooting SFM