Administrator's and User's Guide for SFM HP-UX 11i v2 December 2008

Troubleshooting Evweb
Problem
While you are deleting an event stored in the Event Archive, the following error message is
displayed:
An error occurred while deleting the event.
Cause
Evweb is unable to delete an event from the Event Archive. The Event Archive Database service
is not running properly.
Solution
To check the status of the Event Archive Database service, enter the following command at the
HP-UX prompt:
# ps -eaf | grep sfmdb
If the output of this command is sfmdb, the Event Archive Database service is running.
If the Event Archive Database service has stopped, enter the following command at the HP-UX
prompt to start the service:
# /sbin/init.d/sfmdb start
If the Event Archive Database service is running and the problem persists, check for error logs
in the /var/opt/sfm/log/sfm.log file. For further assistance, contact the HP support
center.
Problem
While you are accessing an event from the Event Archive, either of the following errors are
displayed:
Could not fetch the details of the events.
The connection to the database could not be established.
Cause
You receive the first message, if Evweb is unable to access the details of an event stored in the
Event Archive. The second message indicates that the Evweb is unable to establish a connection
with the Event Archive.
The Event Archive Database service is not running properly.
Solution
To check the status of the Event Archive Database service, enter the following command at the
HP-UX prompt:
# ps -eaf | grep sfmdb
If the output of this command is sfmdb, the Event Archive Database service is running properly.
If the Event Archive Database service is stopped, enter the following command at the HP-UX
prompt to start the service:
# /sbin/init.d/sfmdb start
If the Event Archive Database service is running and the problem persists, check for error logs
in the /var/opt/sfm/log/sfm.log file. For further assistance, contact the HP support
center.
Problem
WBEM Indications are not logged in to the Event Archive.
Cause
The SFM provider module is disabled.
Solution
Troubleshooting Evweb 85